DealerAssist AI
Autonomous After-Sales Excellence for OEMs
An API-first, cloud-native chatbot platform engineered to empower dealer service networks—delivering faster resolutions, lower costs, and exceptional customer satisfaction.
Platform Overview
DealerAssist AI addresses the critical need for a unified Technical Knowledge Management (TKM) system—giving dealerships the tools to resolve after-sales issues autonomously without back-and-forth with headquarters. Delivered as mobile and web apps, it combines:
AI-Powered Chatbot Support
Instantly surface troubleshooting guides, repair procedures, and part references via natural-language queries.
Integrated Ticketing
Log, triage, and track issues with SLA-driven ticket workflows—so nothing slips through the cracks.
DMS Connectivity
Consume and update service records in real time via robust, bi-directional APIs.
"DealerAssist AI reduces unnecessary technical visits by 35%, reduces ticket count by 20% and halves average issue-resolution time—driving measurable after-sales excellence."
Key Features
Comprehensive AI-powered service support functionality designed for automotive dealer networks
Mobile & Web Apps
Responsive interfaces for technicians on-the-go and managers in the back office.
ML-Driven Chatbot
Context-aware, self-learning assistant for technical diagnostics based on tickets, parts lookup, and service FAQs.
SLA Ticketing
End-to-end ticketing, plus stage-wise SLA tracking and automated escalations.
Digital Knowledge Repository
Centralized library of manuals, service bulletins, and SOPs—ensuring consistent, authenticated info.
Detailed Analytics & Dashboards
Real-time insight into ticket volumes, resolution times, and SLA compliance.
Security & Compliance
Role-based access controls, audit logs, and data encryption to meet OEM and regulatory standards.
Integrated Power BI Dashboards
Actionable insights and faster decision making through comprehensive analytics.
Impact & Outcomes
Measurable improvements across technical visits, ticket reduction, resolution time, and customer satisfaction
–35% Technical Visit Rate
Dealers resolve more issues remotely, cutting field engineer dispatches by over a third.
-20% Reduction in tickets
Driving self reliance in the dealer network
–50% Resolution Time
AI-assisted diagnostics and SLA enforcement halve average time to fix.
↑ Customer Satisfaction
Faster, accurate responses boost after-sales NPS and loyalty.
Seamless Collaboration
Unified tickets and knowledge content ensure cross-department visibility and faster handoffs.
Why DealerAssist AI Stands Out
Built specifically for automotive after-sales service with AI-powered intelligence and enterprise-grade security
AI at the Core
Continuously improves accuracy and response breadth via machine-learning feedback loops.
API-First Architecture
Rapidly integrate with any DMS—no disruptive rip-and-replace.
Mobile-First Design
Intuitive UI keep technicians productive.
SLA-Driven Control
Enforce service-level agreements automatically, with real-time alerts and escalations.
Enterprise-Grade Security
Multi-tenant, ISO-aligned cloud deployment with encryption, SSO, and full audit trail.
Transform Your After-Sales Service
Equip your dealer network with the autonomy, insights, and speed they need—DealerAssist AI transforms after-sales service into a strategic advantage.